Retail Sales Lead — World‑Class Service

The Paper Store; Epping (NH); On-site; USD 22,000 - 34,000; Full time

Job summary

The Paper Store is hiring a Key Holder to lead a specialty retail team, delivering world-class service and achieving sales goals. You will supervise the sales floor, coach associates, and ensure excellent customer experiences while handling store opening/closing procedures.

Responsibilities include greeting customers, explaining product features, and maintaining merchandising standards across all channels, with emphasis on guest satisfaction and teamwork.

Qualifications

• Previous experience in specialty retail or leadership role.
• Ability to multi-task and lead a team on the sales floor.
• Proficient with POS systems and Microsoft Office.

Responsibilities

• Greet and welcome every customer warmly with enthusiasm.
• Explain product features and benefits to match customer needs.
• Suggest additional items to increase sales using effective selling techniques.
• Provide coaching and feedback to team on sales and service.
• Open and close the store, supervise the floor, and manage breaks.
• Process returns and exchanges; maintain merchandising standards.

Skills

Leadership

Customer service

Sales

Coaching

Multi-tasking

POS systems

Microsoft Office

Flexible schedule

Tools

POS Systems

Microsoft Office

Job description

The Paper Store is hiring a Key Holder to lead a specialty retail team, delivering world-class service and achieving sales goals. You will supervise the sales floor, coach associates, and ensure excellent customer experiences while handling store opening/closing procedures.

Responsibilities include greeting customers, explaining product features, and maintaining merchandising standards across all channels, with emphasis on guest satisfaction and teamwork.