Retail Team Lead - World-Class Guest Experience

The Paper Store, Inc.; Browns Corner (MA); On-site; USD 19,000 - 25,000; Full time

Job summary

The Paper Store is dedicated to delivering world-class service and an exceptional shopping experience. Key Holders lead by example, coach the team, and ensure the store runs smoothly, including opening/closing procedures and POS operations.

Candidates should have retail leadership experience, strong customer service skills, and the ability to motivate staff while meeting sales goals in a fast-paced environment. Flexible scheduling and a commitment to store standards are required.

Qualifications

• Leadership experience in retail or customer-facing roles.
• Ability to multi-task and coach others while delivering service.
• Flexibility to work nights, weekends and holidays.

Responsibilities

• Greet and welcome customers warmly, understand needs, and explain product features.
• Drive sales by recommending related items and building customer loyalty.
• Coach and motivate team to deliver world-class service and maintain store standards.
• Open/close the store, manage POS operations, and ensure cleanliness and merchandising.

Skills

Leadership

Customer service

Sales

Communication

Team player

Tools

POS Systems

Microsoft Office

Job description

The Paper Store is dedicated to delivering world-class service and an exceptional shopping experience. Key Holders lead by example, coach the team, and ensure the store runs smoothly, including opening/closing procedures and POS operations.

Candidates should have retail leadership experience, strong customer service skills, and the ability to motivate staff while meeting sales goals in a fast-paced environment. Flexible scheduling and a commitment to store standards are required.