Customer Experience Leader - Retail Sales & Service

The Paper Store, Inc.; Millbury (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

The Paper Store is seeking a Key Holder to deliver world class service and help achieve sales goals while upholding merchandising standards in a fast-paced retail environment.

You will lead and coach the team, assist with opening/closing, manage POS and returns/exchanges, supervise the sales floor, and ensure accurate customer data at the POS. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Previous experience and leadership work in specialty retail is preferred.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Demonstrate the ability to multi task while being attentive to customers.
• Proficient in using Microsoft Office and POS systems.

Responsibilities

• Act as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge.
• Suggest additional items to build onto sales by utilizing effective selling techniques.
• Thank the customer sincerely and invite them to return and shop with us again.

Skills

Leadership

Customer service

Multi-tasking

Microsoft Office

POS systems

Retail experience

GUEST service

Tools

Microsoft Office

POS Systems

Job description

The Paper Store is seeking a Key Holder to deliver world class service and help achieve sales goals while upholding merchandising standards in a fast-paced retail environment.

You will lead and coach the team, assist with opening/closing, manage POS and returns/exchanges, supervise the sales floor, and ensure accurate customer data at the POS. Flexibility for evenings, weekends, and holidays is required.