Retail Team Leader — World‑Class Customer Service

Uncharted; Wilmette (IL); On-site; USD 23,000 - 26,000; Part time

Job summary

The Paper Store in Wilmette, IL is seeking a part-time Key Holder to deliver world-class service, meet sales goals, and maintain merchandising standards in a fast-paced retail setting. You will coach team members, process returns and exchanges, supervise the sales floor, and assist with opening and closing procedures.

Key Holders report to management and support all sales initiatives across channels. Candidates should have retail leadership experience, flexibility to work evenings/weekends, and

Qualifications

• Previous experience and leadership work in specialty retail is preferred.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Demonstrate an ability to multi task while being attentive to customers.
• Proficient in using Microsoft Office and POS Systems.
• Ability to work well and be a leader in a team environment.
• Ability to lift and mobilize medium to large items up to 50 lbs.

Responsibilities

• Greet customers warmly and welcome them with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits related to customer needs.
• Suggest additional items to build onto sales using effective selling techniques.
• Maintain store merchandising and cleanliness, and follow company dress code.
• Open/close the store and assist with POS operations.

Skills

Leadership

Customer service

Multi-tasking

Tools

Microsoft Office

POS Systems

Job description

The Paper Store in Wilmette, IL is seeking a part-time Key Holder to deliver world-class service, meet sales goals, and maintain merchandising standards in a fast-paced retail setting. You will coach team members, process returns and exchanges, supervise the sales floor, and assist with opening and closing procedures.

Key Holders report to management and support all sales initiatives across channels. Candidates should have retail leadership experience, flexibility to work evenings/weekends, and