Retail Team Leader & Sales Growth Coach

T-Mobile US Inc.; Prairie du Chien (WI); Sur place; USD 43 000 - 76 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock purchase plan

Stock grants

Paid time off

Paid holidays

Parental leave

Flexible spending account

Mobile service discounts

Home internet discounts

Résumé du poste

T-Mobile US Inc. is seeking a customer-focused retail leader to drive sales and service excellence in our store environment.

You will coach and develop staff, manage product knowledge, and ensure adherence to store procedures to deliver exceptional customer experiences. You will influence performance and efficiency through coaching conversations, scheduling, and visual merchandising, while staying current on products and services.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.
• Strong coaching and leadership skills.
• Excellent communication and product knowledge.

Responsabilités

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Connaissances

Leadership

Coaching

Communication

Customer Service

Sales

Product Knowledge

Team Coaching

Change Agility

Change Management Coaching

Customer Engagement

Escalation Resolution

Talent Development

Formation

High School Diploma/GED

Description du poste

T-Mobile US Inc. is seeking a customer-focused retail leader to drive sales and service excellence in our store environment.

You will coach and develop staff, manage product knowledge, and ensure adherence to store procedures to deliver exceptional customer experiences. You will influence performance and efficiency through coaching conversations, scheduling, and visual merchandising, while staying current on products and services.