Retail Team Leader & Customer Experience Coach

T-Mobile; Woodstock (IL); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Money coaches (financial coaching)

Medical, dental and vision insurance

Paid time off and holidays

Tuition assistance

Job summary

T-Mobile US Inc. is seeking a retail team leader to support store leadership in developing and guiding the team to deliver outstanding customer-focused service and sales outcomes.

You will coach and train staff, oversee store operations, and ensure adherence to retail procedures to drive performance. The role emphasizes maintaining product knowledge and delivering exceptional customer experiences to support the store's financial and operational success.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team to meet sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.

Skills

Leadership

Coaching

Customer Service

Communication

Sales

Product Knowledge

Team Development

Change Agility

Change Management Coaching

Team Coaching

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is seeking a retail team leader to support store leadership in developing and guiding the team to deliver outstanding customer-focused service and sales outcomes.

You will coach and train staff, oversee store operations, and ensure adherence to retail procedures to drive performance. The role emphasizes maintaining product knowledge and delivering exceptional customer experiences to support the store's financial and operational success.