Retail Team Lead - Sales & Customer Experience Coach

T-Mobile US Inc.; Columbia (MD); Sur place; USD 58 000 - 101 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision Insurance

401(k) with company match

Employee stock purchase plan

Paid time off and paid holidays

Parental and family leave

Disability and life insurance

Commuter and transit programs

Employee stock grants

Mobile service discounts

Résumé du poste

T-Mobile US Inc. is seeking a Store Leadership supporting the retail team to deliver exceptional customer service and drive sales performance. The role emphasizes coaching, product knowledge, and adherence to store procedures to meet targets and optimize the customer experience.

Responsibilities include leading a team, coaching staff, managing store operations, and ensuring financial objectives are met while maintaining high standards of service and store appearance.

Qualifications

• High School Diploma/GED is required.
• 1 year of customer service and/or sales experience in a retail environment is preferred.

Responsabilités

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Other duties/projects as assigned by business management as needed.

Connaissances

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Formation

High School Diploma/GED

Description du poste

T-Mobile US Inc. is seeking a Store Leadership supporting the retail team to deliver exceptional customer service and drive sales performance. The role emphasizes coaching, product knowledge, and adherence to store procedures to meet targets and optimize the customer experience.

Responsibilities include leading a team, coaching staff, managing store operations, and ensuring financial objectives are met while maintaining high standards of service and store appearance.