Retail Team Leader: Coach, Grow Sales & Service

T-Mobile US Inc.; Sioux Falls (SD); Sur place; USD 58 000 - 101 000; Plein temps

Avantages offerts par ce poste

401(k)

Employee stock purchase plan

Paid time off and holidays

Medical insurance

Tuition assistance

Résumé du poste

T-Mobile US, Inc. is seeking a store leader to develop and guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to maintain store standards and product knowledge.

Success is measured by sales target achievement, customer satisfaction, and efficiency. You will monitor expenses, merchandising, and team performance, while staying current on products and leadership practices to serve as a trusted resource.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.
• Strong coaching, leadership, and communication skills required.

Responsabilités

• Lead and develop retail team members to achieve sales targets and customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.

Connaissances

Leadership

Coaching

Customer service

Sales

Product knowledge

Change management

Communication

Team development

Customer engagement

Sales performance coaching

Formation

High School Diploma

Description du poste

T-Mobile US, Inc. is seeking a store leader to develop and guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to maintain store standards and product knowledge.

Success is measured by sales target achievement, customer satisfaction, and efficiency. You will monitor expenses, merchandising, and team performance, while staying current on products and leadership practices to serve as a trusted resource.