Retail Team Lead - Growth, Coaching & Customer Experience

T-Mobile US Inc.; Lafayette (IN); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Job summary

T-Mobile US Inc. is seeking a Store Leader to develop and guide the retail team in delivering customer-focused service and sales results. You will coach staff, manage operations and uphold store standards to drive performance and customer satisfaction.

The role emphasizes product knowledge, leadership practices, and collaboration with management to support the store's goals and overall business success in a dynamic retail environment.

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service and/or sales experience in a retail environment preferred.
• Strong coaching and leadership abilities to drive sales targets and service.

Responsibilities

• Lead and develop retail team to meet sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interactions, and store procedures.
• Manage store operations including visual merchandising, plan-o-gram compliance and environment standards.
• Monitor and control store expenses, discounts, and credits to support financial objectives.
• Oversee customer wait times and coordinate the team to meet needs.
• Stay current on products and leadership practices to serve as a resource for the team.
• Perform other duties/projects as assigned by management.

Skills

Coaching

Leadership

Customer Service

Sales

Communication

Team Coaching

Change Agility

Change Management Coaching

Engaging People

Education

High School Diploma/GED

Job description

T-Mobile US Inc. is seeking a Store Leader to develop and guide the retail team in delivering customer-focused service and sales results. You will coach staff, manage operations and uphold store standards to drive performance and customer satisfaction.

The role emphasizes product knowledge, leadership practices, and collaboration with management to support the store's goals and overall business success in a dynamic retail environment.