Retail Team Lead: Customer Experience & Growth

T-Mobile US Inc.; Brodheadsville (PA); Presencial; USD 43.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

401(k) matching

Discounts on mobile service

Descripción de la vacante

T-Mobile US Inc. is seeking a Retail Team Leader to guide the store team in delivering customer-focused service and achieving sales outcomes. You will coach and train staff on product knowledge, customer interaction, and store procedures to elevate performance.

The role emphasizes store standards, efficient operations, and leadership practices to drive customer satisfaction and financial results. Regularly updating product knowledge and staying ahead of service trends is essential.

Formación

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.
• Strong coaching and leadership capabilities with team development focus.

Responsabilidades

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Conocimientos

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Educación

High School Diploma/GED (Required)

Descripción del empleo

T-Mobile US Inc. is seeking a Retail Team Leader to guide the store team in delivering customer-focused service and achieving sales outcomes. You will coach and train staff on product knowledge, customer interaction, and store procedures to elevate performance.

The role emphasizes store standards, efficient operations, and leadership practices to drive customer satisfaction and financial results. Regularly updating product knowledge and staying ahead of service trends is essential.