Retail Team Leader & Growth Coach

T-Mobile; Magnolia (AR); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile is hiring a Store Team Lead to champion sales and customer service excellence at a retail location. You will coach the team, drive product knowledge, and oversee merchandising, while ensuring outstanding customer experiences that support store performance.

The role emphasizes leadership, team development, and operational efficiency in a fast-paced environment with incentives and a strong benefits package.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to improve performance.
• Manage store operations including visual merchandising, planogram compliance, and store environment standards.
• Monitor and control store expenses, discounts, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products and services to serve as an expert resource for the team.
• Handle other duties/projects as assigned by management.

Skills

Change Agility

Coaching

Leadership

Customer Service

Communication

Sales

Product Knowledge

Team Coaching

Education

High School Diploma/GED

Job description

T-Mobile is hiring a Store Team Lead to champion sales and customer service excellence at a retail location. You will coach the team, drive product knowledge, and oversee merchandising, while ensuring outstanding customer experiences that support store performance.

The role emphasizes leadership, team development, and operational efficiency in a fast-paced environment with incentives and a strong benefits package.