Retail Team Leader & Sales Coach

T-Mobile US Inc.; Berwyn Heights (MD); On-site; USD 43,000 - 76,000; Full time

Job summary

T-Mobile US Inc. seeks a Store Leadership support role that guides the retail team in delivering customer-focused service and strong sales results. You will coach, train, and oversee operations to maintain high store standards and product knowledge, driving performance.

Success hinges on sales targets, customer satisfaction, and efficient operations. The role emphasizes leadership development, adherence to procedures, and proactive customer engagement across the retail floor.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in a retail environment preferred.
• Strong leadership and coaching abilities.
• Excellent communication and customer service skills.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

18+ years

Authorized to work in the UnitedStates

Education

High School Diploma/GED

Job description

T-Mobile US Inc. seeks a Store Leadership support role that guides the retail team in delivering customer-focused service and strong sales results. You will coach, train, and oversee operations to maintain high store standards and product knowledge, driving performance.

Success hinges on sales targets, customer satisfaction, and efficient operations. The role emphasizes leadership development, adherence to procedures, and proactive customer engagement across the retail floor.