Retail Team Leader & Coach

T-MOBILE USA, Inc.; Bartlesville (OK); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Discounts on mobile service and home

Job summary

T-Mobile USA, Inc. is hiring a retail leader to develop and guide the team in delivering exceptional customer service and sales outcomes. You will coach staff, manage store operations, and ensure adherence to retail procedures to drive performance.

The role emphasizes maintaining standards, product knowledge, and leadership practices to improve customer experience and the store’s financial results.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team to meet sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures.

Skills

Leadership

Coaching

Customer Service

Sales

Communication

Product Knowledge

Team Coaching

Talent Development

Change Agility

Change Management Coaching

Customer Engagement

Sales Performance Coaching

Escalation Resolution

Team Leadership

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring a retail leader to develop and guide the team in delivering exceptional customer service and sales outcomes. You will coach staff, manage store operations, and ensure adherence to retail procedures to drive performance.

The role emphasizes maintaining standards, product knowledge, and leadership practices to improve customer experience and the store’s financial results.