Retail Team Leader: Sales, Coaching & Stock Benefits

T-Mobile US Inc.

Springfield (VA)

On-site

USD 43,000 - 76,000

Full time

2 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

401(k)

Paid time off

Job summary

T-Mobile US Inc. is seeking a store leadership professional to guide the retail team in delivering exceptional customer service and achieving sales outcomes. The role focuses on coaching, training, and operational management to meet customer needs while adhering to store standards.

You will influence customer experience and contribute to the store's financial and operational success. The role emphasizes leadership, product knowledge, and a strong customer-first mindset within a fast-paced retail

Qualifications

High School Diploma or GED is required.
1 year of customer service or sales experience in a retail environment is preferred.
Must be legally authorized to work in the United States.

Responsibilities

Lead and develop retail team to achieve sales targets and deliver customer service excellence.
Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
Monitor and control store expenses, discounting, and credits to support financial objectives.
Oversee customer wait times and ensure customer needs are met through effective team coordination.
Stay current on products, services, and leadership practices to serve as an expert resource for the team.