Retail Team Leader & Customer Experience Coach

T-Mobile US Inc.; Joplin (MO); On-site; USD 58,000 - 101,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Employee stock grants

Employee stock purchase plan

Paid time off

Job summary

T-Mobile USA is hiring a Store Leadership role to guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to meet targets and improve customer experience across store activities.

The role emphasizes product knowledge, leadership, and adherence to retail procedures, with success measured by sales, customer satisfaction, and efficiency.

Qualifications

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment (Preferred)

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Coaching

Leadership

Communication

Customer Engagement

Customer Service

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Change Agility

Change Management Coaching

Education

High School Diploma/GED

Job description

T-Mobile USA is hiring a Store Leadership role to guide the retail team in delivering customer-focused service and sales outcomes. You will coach, train, and manage operations to meet targets and improve customer experience across store activities.

The role emphasizes product knowledge, leadership, and adherence to retail procedures, with success measured by sales, customer satisfaction, and efficiency.