Retail Team Leader: Growth, Stock & Benefits

T-MOBILE USA, Inc.; Saint George (UT); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision insurance

401(k) plan

Employee stock grants

Paid time off

Paid holidays (up to 12)

Job summary

T-Mobile USA, Inc. is seeking a store leader to coach and guide the retail team in delivering exceptional customer service and achieving sales outcomes.

The role emphasizes product knowledge, store standards, and operational efficiency to drive performance across the location. You will lead coaching, training, and day-to-day store operations while maintaining strong customer focus and adherence to retail procedures.

Qualifications

• High School Diploma or GED required.
• 1 year customer service or sales experience in retail preferred.
• Strong communication, leadership, and store operations skills.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan‑o‑gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a store leader to coach and guide the retail team in delivering exceptional customer service and achieving sales outcomes.

The role emphasizes product knowledge, store standards, and operational efficiency to drive performance across the location. You will lead coaching, training, and day-to-day store operations while maintaining strong customer focus and adherence to retail procedures.