Retail Team Leader & Sales Coach

T-Mobile; Lowell (MA); Sur place; USD 43 000 - 76 000; Plein temps

Avantages offerts par ce poste

Employee stock purchase plan

401(k)

Paid time off

Résumé du poste

T-Mobile is seeking a Store Leadership professional in Lowell, MA to guide the retail team in delivering exceptional customer service and achieving sales goals. You will coach staff, manage store operations, and ensure adherence to merchandising standards to drive performance.

Typical responsibilities include leading coaching sessions, maintaining product knowledge, and overseeing customer flow and store efficiency.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail environment preferred.

Responsabilités

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Connaissances

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Formation

High School Diploma/GED

Description du poste

T-Mobile is seeking a Store Leadership professional in Lowell, MA to guide the retail team in delivering exceptional customer service and achieving sales goals. You will coach staff, manage store operations, and ensure adherence to merchandising standards to drive performance.

Typical responsibilities include leading coaching sessions, maintaining product knowledge, and overseeing customer flow and store efficiency.