Retail Team Lead & Sales Coach

T-Mobile; United States; On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Employee stock purchase plan

Paid time off

Stock grants

Job summary

T-Mobile is seeking a store leadership role to guide the retail team in achieving customer-focused sales outcomes. The role emphasizes coaching, training, and operational management to uphold store standards and product knowledge.

Responsibilities include leading the team to meet sales targets while ensuring exceptional customer experiences. Regular coaching and upskilling are essential for sustained performance and growth.

Qualifications

• High school diploma or GED required; 1 year in customer service or sales preferred.
• Strong coaching and leadership skills with a focus on customer outcomes.
• Excellent communication and teamwork abilities.

Responsibilities

• Lead and develop retail team to meet sales targets and deliver customer service excellence.
• Coach staff on product knowledge, customer interactions, and store procedures.
• Manage store operations including visual merchandising and plan-o-gram compliance.
• Monitor store expenses, discounts, and credits to support financial objectives.
• Oversee customer wait times and ensure needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource.

Skills

Leadership

Coaching

Customer Service

Sales

Communication

Team Coaching

Change Management

Product Knowledge

Performance Monitoring

Engaging People

Education

High School Diploma or GED

Job description

T-Mobile is seeking a store leadership role to guide the retail team in achieving customer-focused sales outcomes. The role emphasizes coaching, training, and operational management to uphold store standards and product knowledge.

Responsibilities include leading the team to meet sales targets while ensuring exceptional customer experiences. Regular coaching and upskilling are essential for sustained performance and growth.