Retail Team Leader: Coach, Sell, Streamline Operations

T-Mobile; Concord (NH); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Stock Grants

Job summary

T-Mobile in Concord, NH seeks a store leadership professional to guide a retail team toward exceptional customer service and sales outcomes. You will coach staff, train on product knowledge, and manage store operations.

Success is measured by sales targets, customer satisfaction, and efficient store execution. This role requires a High School Diploma, at least 1 year in retail, and a hands-on, customer-focused leadership approach.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.
• Strong leadership and coaching abilities are essential to drive results.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED (Required)

1 year customer service and/or sales experience, retail environment (Preferred)

Job description

T-Mobile in Concord, NH seeks a store leadership professional to guide a retail team toward exceptional customer service and sales outcomes. You will coach staff, train on product knowledge, and manage store operations.

Success is measured by sales targets, customer satisfaction, and efficient store execution. This role requires a High School Diploma, at least 1 year in retail, and a hands-on, customer-focused leadership approach.