Retail Team Lead & Sales Coach

T-MOBILE USA, Inc.; Saint Paul (MN); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with employer match

Employee stock grants

Paid time off and holidays

Employee discounts

Job summary

T-Mobile USA, Inc. is seeking a store leadership professional to develop and guide the retail team in delivering customer-focused service and sales outcomes.

You will coach staff, train on product knowledge, and manage store operations to meet standards and drive performance. This role measures success by sales targets, customer satisfaction, and operational efficiency, requiring strong communication and leadership skills.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team to achieve sales targets and service excellence.
• Coach and train staff on product knowledge and store procedures.
• Manage store operations including visual merchandising and plan-o-gram compliance.
• Monitor store expenses, discounts and credits to support financial objectives.
• Oversee customer wait times and coordinate team efforts to meet needs.
• Stay current on products and leadership practices to guide the team.
• Perform other duties as assigned by management.

Skills

Leadership

Coaching

Sales

Customer Service

Change Agility

Change Management Coaching

Communication

Product Knowledge

Team Coaching

Performance Monitoring

Customer Engagement

Escalation Resolution

Engaging People

Sales Performance Coaching

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a store leadership professional to develop and guide the retail team in delivering customer-focused service and sales outcomes.

You will coach staff, train on product knowledge, and manage store operations to meet standards and drive performance. This role measures success by sales targets, customer satisfaction, and operational efficiency, requiring strong communication and leadership skills.