Retail Team Leader & Sales Coach

T-Mobile; Keokuk (IA); On-site; USD 43,000 - 101,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a store leadership professional to guide the retail team in delivering customer-focused service and sales outcomes. The role emphasizes coaching, training, and operational management to drive performance in a fast-paced environment.

Responsibilities include leading staff to meet targets, coaching on product knowledge, and maintaining store standards. Benefits include competitive compensation and extensive total rewards, with emphasis on career growth within the

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Coaching

Leadership

Communication

Customer Service

Customer Engagement

Sales

Product Knowledge

Team Coaching

Change Agility

Change Management Coaching

Escalation Resolution

Engaging People

Talent Development

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a store leadership professional to guide the retail team in delivering customer-focused service and sales outcomes. The role emphasizes coaching, training, and operational management to drive performance in a fast-paced environment.

Responsibilities include leading staff to meet targets, coaching on product knowledge, and maintaining store standards. Benefits include competitive compensation and extensive total rewards, with emphasis on career growth within the