Retail Team Leader: Customer Experience & Sales Coach

T-MOBILE USA, Inc.; Boston (MA); On-site; USD 42,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family benefits

Back-up care

Transit discounts

Commuter benefits

Mobile discounts

Home internet discounts

Job summary

T-Mobile USA, Inc. in Boston seeks a retail store leader to develop and guide the team in delivering customer-focused service and strong sales performance.

You will supervise training, optimize customer interactions, and manage store operations to meet monthly metrics while upholding product knowledge and leadership best practices. The role emphasizes coaching, communication, and team development to drive customer satisfaction and financial results.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in retail preferred.

Responsibilities

• Lead team development and training to achieve monthly sales and service metrics.
• Manage customer experience by overseeing interactions, wait times, and problem resolution.
• Maintain store environment quality and compliance with visual merchandising and operational standards.
• Monitor and control store expenses, including discounting and credits.
• Communicate corporate and store updates to ensure team awareness and system knowledge.
• Other duties/projects as assigned by management.

Skills

Leadership

Coaching

Communication

Customer Service

Sales

Team Development

Performance Monitoring

Product Knowledge

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. in Boston seeks a retail store leader to develop and guide the team in delivering customer-focused service and strong sales performance.

You will supervise training, optimize customer interactions, and manage store operations to meet monthly metrics while upholding product knowledge and leadership best practices. The role emphasizes coaching, communication, and team development to drive customer satisfaction and financial results.