Retail Team Lead: Coaching, Sales & Ops

T-Mobile; Easton (Northampton County); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition assistance

Employee stock purchase plan

Stock grants

Medical, dental and vision insurance

Job summary

T-Mobile is seeking aStore Leader to support store leadership in developing and guiding the retail team toward delivering exceptional customer-focused service and sales outcomes. You’ll coach, train, and manage operations to meet customer needs, drive performance, and contribute to the store’s financial success.

Your role emphasizes maintaining store standards, product knowledge, and adherence to procedures while influencing customer experience across the retail location.

Qualifications

• High School Diploma or GED required.
• 1 year customer service or sales experience in retail preferred.
• Must be at least 18 years old and legally authorized to work in the United States.

Responsibilities

• Lead and develop retail team to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and environment standards.
• Monitor and control store expenses, discounts, and credits to support financial objectives.
• Oversee customer wait times and ensure needs are met through team coordination.
• Stay current on products and leadership practices to serve as an expert resource.

Skills

Coaching

Leadership

Customer Service

Sales

Product Knowledge

Communication

Team Coaching

Change Agile

Change Management Coaching

Customer Engagement

Education

High School Diploma/GED

Job description

T-Mobile is seeking aStore Leader to support store leadership in developing and guiding the retail team toward delivering exceptional customer-focused service and sales outcomes. You’ll coach, train, and manage operations to meet customer needs, drive performance, and contribute to the store’s financial success.

Your role emphasizes maintaining store standards, product knowledge, and adherence to procedures while influencing customer experience across the retail location.