Retail Team Lead & Sales Coach

T-Mobile; Richmond (VA); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Health, dental, and vision insurance

Job summary

T-Mobile USA, Inc. is seeking a store leadership role to guide the retail team in delivering exceptional customer-focused service and sales results. The position emphasizes coaching, training, and operational management to maintain store standards and drive performance.

You will lead by example, develop talent, and ensure the team meets customer needs while supporting store financial objectives. This role requires strong leadership and communication skills and is based in a retail location.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience in a retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a store leadership role to guide the retail team in delivering exceptional customer-focused service and sales results. The position emphasizes coaching, training, and operational management to maintain store standards and drive performance.

You will lead by example, develop talent, and ensure the team meets customer needs while supporting store financial objectives. This role requires strong leadership and communication skills and is based in a retail location.