Retail Team Lead: Customer Experience & Sales Coach

T-Mobile; Boston (MA); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Health insurance

Paid time off

Job summary

T-Mobile USA, Inc. in Boston, MA, is seeking a Store Leadership Coach to develop and guide the retail team in delivering customer-focused service and sales outcomes.

You will lead, coach, and train team members to meet customer needs, uphold store standards, and drive performance through effective coaching and operations management. The role emphasizes product knowledge, change management, and leadership practices to influence customer experience and store profitability.

Qualifications

• High School Diploma or GED required.
• 1 year customer service or sales experience in retail preferred.
• Legally authorized to work in the United States.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance.
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards.
• Monitor and control store expenses, discounting, and credits to support financial objectives.
• Oversee customer wait times and ensure customer needs are met through effective team coordination.
• Stay current on products, services, and leadership practices to serve as an expert resource for the team.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Coaching

Leadership

Customer Service

Sales

Communication

Change Management

Team Development

Product Knowledge

Customer Engagement

Team Coaching

Education

High School Diploma

Job description

T-Mobile USA, Inc. in Boston, MA, is seeking a Store Leadership Coach to develop and guide the retail team in delivering customer-focused service and sales outcomes.

You will lead, coach, and train team members to meet customer needs, uphold store standards, and drive performance through effective coaching and operations management. The role emphasizes product knowledge, change management, and leadership practices to influence customer experience and store profitability.