Retail Team Leader & Performance Coach

T-MOBILE USA, Inc.; Virginia Beach (VA); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Stock grants and employee stock plan

Paid time off and holidays

Job summary

T-Mobile USA, Inc. is seeking a Store Leadership role to guide a retail team in delivering customer-focused service and achieving sales outcomes. You will coach, train, and manage daily operations to maintain standards and product knowledge across the store.

The role emphasizes leadership, coaching conversations, and performance monitoring to drive customer satisfaction and financial success at the retail location. Travel is not required, and incentives may apply based on performance.

Qualifications

• Requires High School Diploma or GED.
• 1 year customer service or sales in retail preferred.
• Excellent communication and leadership skills.
• Ability to coach and develop team to achieve sales targets.

Responsibilities

• Lead and develop retail team to achieve sales targets and service excellence.
• Coach and train staff on product knowledge, customer interactions, and store procedures.
• Manage store operations including merchandising and plan-o-gram compliance.
• Monitor store expenses and credits to support financial goals.
• Oversee customer wait times and ensure needs are met through teamwork.
• Stay current on products and leadership practices to guide the team.

Skills

Leadership

Coaching

Communication

Customer Service

Sales

Team Coaching

Performance Monitoring

Product Knowledge

Change Management Coaching

Change Agility

Customer Engagement

Sales Targets

Staff Development

Education

High School Diploma/GED

1 year customer service/sales in retail

Job description

T-Mobile USA, Inc. is seeking a Store Leadership role to guide a retail team in delivering customer-focused service and achieving sales outcomes. You will coach, train, and manage daily operations to maintain standards and product knowledge across the store.

The role emphasizes leadership, coaching conversations, and performance monitoring to drive customer satisfaction and financial success at the retail location. Travel is not required, and incentives may apply based on performance.