Retail Team Leader & Performance Coach

T-Mobile US Inc.; Brodheadsville (PA); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

401(k)

Employee stock purchase plan

Stock grants

Paid time off

Annual bonuses/incentives

Job summary

T-Mobile is seeking a store leadership role in the United States to coach and guide the retail team toward customer-focused service and sales goals. You will lead coaching initiatives, drive product knowledge, and ensure store procedures support performance and consistency.

The role emphasizes maintaining standards, enabling performance, and delivering an outstanding customer experience across the location. This position requires flexibility and strong leadership in a retail environment.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or sales in retail preferred.
• Strong coaching and leadership abilities in a fast-paced environment.

Responsibilities

• Lead and develop retail team to meet sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge, customer interactions, and store procedures.
• Manage store operations including merchandising, planogram compliance, and environment standards.
• Monitor store expenses, discounts and credits to support financial objectives.
• Oversee customer wait times and coordinate team efforts to meet needs.
• Stay current on products and leadership practices to guide the team.

Skills

Coaching

Leadership

Customer service

Sales

Communication

Product knowledge

Team development

Change management

Change agility

Decision making

Education

High School Diploma/GED

Job description

T-Mobile is seeking a store leadership role in the United States to coach and guide the retail team toward customer-focused service and sales goals. You will lead coaching initiatives, drive product knowledge, and ensure store procedures support performance and consistency.

The role emphasizes maintaining standards, enabling performance, and delivering an outstanding customer experience across the location. This position requires flexibility and strong leadership in a retail environment.