Store Leader & Team Performance Coach

T-Mobile US Inc.; Paris (ME); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Employee Stock Purchase Plan

Paid Time Off

Paid Holidays

Parental Leave

Tuition Assistance

Job summary

T-Mobile USA, Inc. is seeking a Retail Team Leader to support store leadership in developing the retail team, coaching, training, and operational management to deliver customer-focused service and sales outcomes.

You will lead team members to meet customer needs through coaching, training, and adherence to retail procedures, driving performance and customer satisfaction at the store level.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or sales experience in retail preferred.

Responsibilities

• Lead and develop retail team to achieve sales targets and customer service excellence.
• Coach and train staff on product knowledge, customer interaction, and store procedures.
• Manage store operations including merchandising, plan-o-grams, and store standards.
• Monitor store expenses, discounts, and credits to support financial objectives.
• Oversee customer wait times and ensure needs are met through team coordination.
• Stay current on products and leadership practices to act as a team expert.

Skills

Leadership

Coaching

Communication

Customer Service

Sales

Product Knowledge

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma

Job description

T-Mobile USA, Inc. is seeking a Retail Team Leader to support store leadership in developing the retail team, coaching, training, and operational management to deliver customer-focused service and sales outcomes.

You will lead team members to meet customer needs through coaching, training, and adherence to retail procedures, driving performance and customer satisfaction at the store level.