Retail Team Lead & Performance Coach

T-Mobile; Columbia (SC); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Employee stock grants

Employee stock purchase plan

Holiday pay

Job summary

T-Mobile seeks a store leader to guide the retail team in delivering customer-focused service and achieving sales targets. You will coach, train, and oversee operations to maintain store standards and product knowledge.

This role emphasizes coaching, leadership, and driving customer satisfaction, with compensation including base pay and incentives. Required: high school diploma and 1 year of customer service or retail experience.

Qualifications

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment (Preferred)
• Change Agility (Required)
• Change Management Coaching (Required)
• Coaching (Required)
• Coaching Conversations (Required)
• Communication (Required)
• Customer Engagement (Required)
• Customer Service (Required)
• Engaging People (Required)
• Escalation Resolution (Required)
• Leadership (Required)
• Performance Monitoring (Required)
• Product Knowledge (Required)
• Sales (Required)
• Sales Performance Coaching (Required)
• Talent Development (Required)
• Team Coaching (Required)

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Coaching

Leadership

Communication

Customer Service

Sales

Product Knowledge

Sales Coaching

Talent Development

Team Coaching

Change Management Coaching

Change Agility

Education

High School Diploma/GED

Job description

T-Mobile seeks a store leader to guide the retail team in delivering customer-focused service and achieving sales targets. You will coach, train, and oversee operations to maintain store standards and product knowledge.

This role emphasizes coaching, leadership, and driving customer satisfaction, with compensation including base pay and incentives. Required: high school diploma and 1 year of customer service or retail experience.