Retail Team Lead & Customer Experience Coach

T-Mobile; St. George (VT); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) and stock grants

Paid time off and holidays

Flexible spending account

Job summary

T-Mobile in the United States seeks a store leader to develop and guide the retail team in delivering customer-focused service and sales results. This role involves coaching, training, and operational management to meet targets and standards.

You will drive store standards, product knowledge, and adherence to procedures to boost performance. Success is measured by sales targets, customer satisfaction, and efficient operations.

Qualifications

• High School Diploma or GED required.
• 1 year customer service or sales experience in retail preferred.
• Strong communication and leadership abilities necessary.

Responsibilities

• Lead and develop retail team to achieve sales targets and deliver customer service excellence.
• Coach and train staff on product knowledge and store procedures.
• Manage store operations including merchandising, plan-o-gram compliance, and environment standards.
• Monitor expenses, discounts, and credits to support financial objectives.
• Oversee customer wait times and ensure needs are met through team coordination.

Skills

Leadership

Communication

Store Operations

Education

High School Diploma/GED

Job description

T-Mobile in the United States seeks a store leader to develop and guide the retail team in delivering customer-focused service and sales results. This role involves coaching, training, and operational management to meet targets and standards.

You will drive store standards, product knowledge, and adherence to procedures to boost performance. Success is measured by sales targets, customer satisfaction, and efficient operations.