Retail Team Leader & Customer Experience Coach

T-Mobile; Asheville (NC); On-site; USD 58,000 - 101,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Employee Discounts

Job summary

T-Mobile is seeking a store leadership professional to guide a retail team in delivering customer-focused service and achieving sales outcomes. You will coach staff, manage operations, and maintain store standards to drive performance and customer satisfaction.

Successful candidates bring coaching experience, strong communication, and a passion for product knowledge to foster a high-performing team. Regular, full-time employment with competitive rewards is offered.

Qualifications

• High school diploma or GED required.
• 1 year customer service or sales experience preferred.
• Store leadership role requires coaching and operational management skills.

Responsibilities

• Lead and develop retail team to hit sales targets and deliver exceptional service.
• Coach and train staff on product knowledge and store procedures.
• Manage store operations including merchandising and plan-o-gram compliance.

Skills

Coaching

Leadership

Communication

Customer Service

Sales

Product Knowledge

Change Agility

Change Management Coaching

Team Coaching

Engaging People

Education

High School Diploma/GED

Tools

POS/Merchandising systems

Job description

T-Mobile is seeking a store leadership professional to guide a retail team in delivering customer-focused service and achieving sales outcomes. You will coach staff, manage operations, and maintain store standards to drive performance and customer satisfaction.

Successful candidates bring coaching experience, strong communication, and a passion for product knowledge to foster a high-performing team. Regular, full-time employment with competitive rewards is offered.