Retail Team Leader – Lead & Develop Sales Talent

Crate & Barrel; Denver (CO); In loco; USD 42.000 - 66.000; Tempo pieno

Descrizione del lavoro

Crate & Barrel is seeking a Team Leader, Trade to energize the sales floor, mentor Associates, and drive daily sales goals under the Assistant Store Leader. You will manage workload, coach performance, and contribute to professional growth across the team while ensuring excellent customer service.

You will train on product knowledge, selling techniques, and store policies, while upholding security and loss prevention guidelines.

Competenze

• 1+ years customer service or retail leadership experience.
• Experience with Microsoft Office, Google applications, computer systems and tablet devices.
• Full-Time roles: open availability to work flexible hours on weekdays, evenings and weekends.

Mansioni

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader.
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area.
• Support performance and development for the designated team to encourage professional growth.
• Provide specific and timely feedback about performance and share observations with the Assistant Store Leader.
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures.
• Understand and follow company systems, policies and procedures including loss prevention, security and safety guidelines.
• Focus on promoting sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD).
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance.
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors.

Conoscenze

Customer service

Retail leadership

MS Office

Google apps

Tablet devices

Strumenti

Microsoft Office

Google applications

Descrizione del lavoro

Crate & Barrel is seeking a Team Leader, Trade to energize the sales floor, mentor Associates, and drive daily sales goals under the Assistant Store Leader. You will manage workload, coach performance, and contribute to professional growth across the team while ensuring excellent customer service.

You will train on product knowledge, selling techniques, and store policies, while upholding security and loss prevention guidelines.