Retail Team Leader: Coach & Drive Results

Euromarket Designs Inc.; Denver (CO); On-site; USD 42,000 - 62,000; Full time

Job summary

Crate and Barrel/CB2 in Denver seeks a Team Leader, Trade to guide a designated team on the sales floor, manage workload, and coach associates for high performance. You will partner with the Assistant Store Leader to develop staff, ensure customer-focused service, and drive sales results.

You will spend significant time on the floor with customers, observing operations, and supporting training on product knowledge, selling skills, and policies.

Qualifications

• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong problem solving skills.
• Demonstrated ability to execute and drive results.
• Required to spend significant time on the sales floor, interacting with customers, observing day to day operations, coaching, and helping whenever and wherever needed.
• Ability to work a full time flexible schedule including nights, weekends, and holidays, as needed.
• Majority of time in this role will be spent interacting with customers and associates in the store and ensuring that the store business is running smoothly.
• Ability to be in the store as the Leader on Duty multiple times a week.
• Hourly team members and several leaders within multiple departments will rely on you in the store for everyday operations and ongoing efforts like associate development and performance management.

Responsibilities

• Lead designated team and manage associate workload as determined in partnership with the Assistant Store Leader
• Coach associates on exceptional performance and maintain a strong visible presence in the department/work area
• Support all aspects of performance and development for the designated team to encourage professional growth
• Provide specific and timely feedback about performance directly to associates and share observations with the Assistant Store Leader
• Train and develop associates on product knowledge, selling, customer service, operations, visual, policies and procedures
• Understand and follow company systems, policies and procedures including loss prevention, security and safety guidelines
• Promote sales as they pertain to, or are driven by, position and acting as the Leader On Duty (LOD)
• Communicate regularly with the Assistant Store Leader to review business results, execution of plans/strategies, customer feedback and associate performance
• Ensure all customers are provided gracious, quick and efficient service through setting expectations and modeling behaviors

Skills

Communication

Organizational skills

Problem solving

Deliver results

Customer service

Flexible schedule

Tools

Microsoft Office

Google applications

Computer systems

Tablet devices

Job description

Crate and Barrel/CB2 in Denver seeks a Team Leader, Trade to guide a designated team on the sales floor, manage workload, and coach associates for high performance. You will partner with the Assistant Store Leader to develop staff, ensure customer-focused service, and drive sales results.

You will spend significant time on the floor with customers, observing operations, and supporting training on product knowledge, selling skills, and policies.