Design & Trade Team Leader - Elevate Service & Sales

Crate & Barrel; Cleveland (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Crate & Barrel is seeking a Team Leader, Design & Trade to lead daily design and trade operations, coach the team, and drive in‑store customer experience through clienteling, CBHCC, and design service appointments. You will oversee the design desk, manage sales aids and devices, and partner with the Design Coordinator on appointment management.

As a mentor and collaborator, you will support business development through Trade, Business Sales, and pipeline management, and act on store KPIs to

Qualifications

• Strong communication and leadership experience in a retail or service environment.
• Ability to coach and develop a designated team and manage performance.

Responsibilities

• Lead designated team and manage associate workload in partnership with the Assistant Store Leader.
• Coach associates on performance and visibility in the department.
• Support performance and development for the designated team to encourage growth.
• Provide timely feedback to associates and share observations with leadership.
• Train and develop associates on product knowledge, selling, customer service, operations, and policies.
• Ensure understanding of company systems, policies, and loss prevention guidelines.
• Promote sales as Leader On Duty and review business results with leadership.
• Ensure customers receive gracious, quick, and efficient service.

Skills

Communication

Interpersonal skills

Organizational skills

Time management

Problem solving

Delegation

Data entry

Coaching

People leadership

Customer service

Tools

Microsoft Office

Google Apps

Tablets

Computer systems

Job description

Crate & Barrel is seeking a Team Leader, Design & Trade to lead daily design and trade operations, coach the team, and drive in‑store customer experience through clienteling, CBHCC, and design service appointments. You will oversee the design desk, manage sales aids and devices, and partner with the Design Coordinator on appointment management.

As a mentor and collaborator, you will support business development through Trade, Business Sales, and pipeline management, and act on store KPIs to