Store Leader: Lead, Coach & Drive Retail Growth

Crate and Barrel; Seattle (WA); On-site; USD 75,000 - 105,000; Full time

Job summary

Crate and Barrel is seeking a Store Leader to guide a high-performing team and drive topline results through exceptional customer experiences. You will plan daily operations, coach future leaders, and foster a culture of accountability, growth, and innovation on the sales floor.

This full-time, in-store leadership role requires hands-on presence, coaching, scheduling, and collaboration with multi-department teams to ensure service excellence and efficient store performance.

Qualifications

• Excellent reading and written language skills (English).
• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Strong proactive problem solving skills.
• Demonstrated ability to set expectations and hold others accountable.
• Strong delegation skills in support of execution and driving results.
• Proven ability to build a culture focused on success and teamwork.
• Significant time spent on the sales floor coaching and interacting with customers.

Responsibilities

• Lead the Assistant Store Leaders and Team Leaders in setting sales, customer service and visual merchandising goals for all associates.
• Guide and communicate store business goals, company mission, goals and initiatives to all store associates.
• Establish and manage critical metrics across the store, including sales, visual standards, safety, loss prevention, HR, payroll and scheduling budgets, and training.
• Conduct weekly walkthroughs with leadership to set direction and priorities.
• Coach leaders to develop individual development plans for all team members.
• Address associate relations issues with sensitivity and escalate as needed to Area/Regional Leader.
• Communicate with area/regional management and participate in meetings and calls.
• Foster collaboration and co-ownership across business channels.
• Promote teamwork and ensure excellent customer service on the sales floor.

Skills

Customer service

Retail leadership

Communication

Organization

Time management

Problem solving

Delegation

Teamwork

Coaching

Sales floor presence

Tools

Microsoft Office

Google applications

Tablet devices

Computer systems

Job description

Crate and Barrel is seeking a Store Leader to guide a high-performing team and drive topline results through exceptional customer experiences. You will plan daily operations, coach future leaders, and foster a culture of accountability, growth, and innovation on the sales floor.

This full-time, in-store leadership role requires hands-on presence, coaching, scheduling, and collaboration with multi-department teams to ensure service excellence and efficient store performance.