Retail Team Leader, Guest Service & Sales

The Paper Store, Inc.; Warwick (RI); Sur place; USD 21 000 - 29 000; Plein temps

Résumé du poste

The Paper Store, Inc. is seeking a Key Holder to deliver world class service and lead the sales floor in a fast-paced retail environment.

You will mentor teammates, greet customers, explain product features, and process transactions while ensuring store standards and procedures are followed.

Responsibilities also include opening and closing the store, supervising the POS, handling returns and exchanges, and maintaining visual standards to drive sales.

Qualifications

• Previous experience and leadership work in specialty retail is preferred.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Demonstrate an ability to multi task while being attentive to customers.
• Proficient in using Microsoft Office and POS Systems.

Responsabilités

• Act as a TPS Champion by modeling the GUEST service approach, and consistently delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions; explain product features and benefits.
• Suggest additional items to build onto sales by utilizing effective selling techniques.
• Thank the customer sincerely and invite them to return and shop with us again.
• Be a TPS Brand Ambassador; build customer loyalty by being friendly and respectful of customers.
• Inspire and motivate the team daily by delivering positive feedback and recognizing good performance.
• Prepare incoming product for the sales floor; merchandise following visual guidelines and standards.
• Assist with opening and closing procedures and supervise the sales floor.

Connaissances

Leadership

Customer service

Sales skills

Multi-tasking

Outils

POS System

Microsoft Office

Description du poste

The Paper Store, Inc. is seeking a Key Holder to deliver world class service and lead the sales floor in a fast-paced retail environment.

You will mentor teammates, greet customers, explain product features, and process transactions while ensuring store standards and procedures are followed.

Responsibilities also include opening and closing the store, supervising the POS, handling returns and exchanges, and maintaining visual standards to drive sales.