Retail Team Lead: World-Class Service & Sales

The Paper Store; Stoneham (MA); On-site; USD 22,041 - 27,552; Part time

Job summary

The Paper Store in Stoneham, MA is looking for a Key Holder who will deliver exceptional customer service and achieve sales goals. This role involves providing continuous coaching to improve sales, supervising the sales floor, and performing management functions as needed.

Qualified candidates should have experience in specialty retail, be proficient in Microsoft Office and POS systems, and be able to lift up to 50 lbs. Flexible scheduling is required, including nights and weekends.

Qualifications

• Previous experience and leadership work in specialty retail is preferred.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Ability to lift and mobilize medium to large items up to 50 lbs.

Responsibilities

• Deliver world-class customer service and achieve sales goals.
• Coach team members to improve sales and service.
• Perform store opening and closing procedures.

Skills

Customer service experience

Leadership skills

Multi-tasking

Microsoft Office proficiency

Sales techniques

Tools

POS Systems

Job description

The Paper Store in Stoneham, MA is looking for a Key Holder who will deliver exceptional customer service and achieve sales goals. This role involves providing continuous coaching to improve sales, supervising the sales floor, and performing management functions as needed.

Qualified candidates should have experience in specialty retail, be proficient in Microsoft Office and POS systems, and be able to lift up to 50 lbs. Flexible scheduling is required, including nights and weekends.