Guest Experience Leader - Retail Sales & Service

The Paper Store; Marshfield (MA); On-site; USD 22,041 - 24,796; Full time

Job summary

The Paper Store in Marshfield, MA is hiring a Key Holder to deliver world-class service, meet sales goals, and maintain merchandising standards in a fast-paced retail setting. You will coach the team, handle customer questions, and manage POS transactions while ensuring store opening/closing operations are completed accurately.

You will apply the GUEST service approach, greet customers warmly, understand needs, and suggest additional items to enhance their shopping experience.

Qualifications

• Previous leadership work in specialty retail is preferred.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Demonstrate an ability to multi task while being attentive to customers.
• Proficient in using Microsoft Office and POS Systems.

Responsibilities

• Act as TPS Champion by modeling the GUEST service approach, delivering World Class Service.
• Greet and welcome every customer warmly and with enthusiasm.
• Understand customer needs by asking open-ended questions.
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge.
• Suggest additional items to build onto sales by utilizing effective selling techniques.
• Thank the customer sincerely and invite them to return and shop with us again.
• Be a TPS Brand Ambassador.
• Build customer loyalty by being friendly, attentive and respectful of customers.
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs.
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Professional presentation in attire, demeanor, appearance and compliance to company dress code
• Support all sales efforts and initiatives across all business channels to maximize company sales
• Consistently capture accurate and valid customer information at the POS
• Maintain awareness of current promotions and process them correctly at POS
• Demonstrate sound judgement in the best interest of TPS customers, store team, and business
• Continually train and coach associates on GUEST service behaviors and tasks
• Participate in training and development using all training resources
• Prepare incoming product for the sales floor following guidance from supervisors
• Merchandise product following visual guidelines and standards
• Demonstrate knowledge of computers, systems and programs relevant to the position
• Uphold store maintenance and cleanliness standards
• After training, perform ear piercings and provide a safe, sanitary experience where allowed by location and guidelines
• Perform store opening/closing and other management functions as required
• Assist with related tasks within assigned time frame
• Comply with all company policies and procedures

Skills

Leadership

Customer service

Multitasking

Microsoft Office

POS Systems

Team leadership

Mobility on sales floor

Tools

POS Systems

Microsoft Office

Job description

The Paper Store in Marshfield, MA is hiring a Key Holder to deliver world-class service, meet sales goals, and maintain merchandising standards in a fast-paced retail setting. You will coach the team, handle customer questions, and manage POS transactions while ensuring store opening/closing operations are completed accurately.

You will apply the GUEST service approach, greet customers warmly, understand needs, and suggest additional items to enhance their shopping experience.