Retail Keyholder & Customer Experience Leader

The Paper Store; Warwick (RI); On-site; USD 23,000 - 26,000; Full time

Job summary

The Paper Store is seeking a Key Holder to deliver world class service and achieve sales goals in a fast-paced retail environment at our Warwick, RI location. The role reports to Store Team Leader and requires coaching the team while managing daily floor operations.

Responsibilities include driving guest experience, maintaining merchandising standards, and handling opening/closing procedures with a focus on safety and customer satisfaction.

Qualifications

• Previous experience and leadership work in specialty retail is preferred.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Demonstrate an ability to multi task while being attentive to customers.
• Proficient in using Microsoft Office and POS Systems.
• Ability to work well and be a leader in a team environment.
• Ability to be mobile on a sales floor for extended periods of time.
• Ability to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniques.

Responsibilities

• Act as a TPS Champion by modeling the GUEST service approach, and consistently delivering World Class Service
• Greetand welcome every customer warmly and with enthusiasm
• Understandcustomer needs by asking open-ended questions
• Explainproduct features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggestadditional items to build onto sales by utilizing effective selling techniques
• Thankthe customer sincerely and invite them to return and shop with us again
• Be a TPS Brand Ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Professional presentation in attire, demeanor, appearance and compliance to company dress code
• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
• Consistently capture accurate and valid customer information at the POS
• Maintain awareness of all current promotions andprocess them correctly at the Point of Sale
• Demonstrate the ability to make decisions with sound judgement, and in the best interest ofthe TPS customer, store team, and business
• Continually train and coach associates on GUEST service behaviors and assigned tasks
• Demonstrate desire to participate in training and development utilizing all training resources available
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors
• Merchandise product following company visual guidelines and visual standards
• Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
• Uphold store maintenance and cleanliness standards
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Perform management functions as expected. This includes, but is not limited to: opening and closing of the store, management functions on point of sale, supervising the sales floor, coordinating breaks etc.
• Assist with all other related tasks as directed within assigned time frame
• Comply with all company policies and procedures

Skills

Customer service

Leadership

Multi-tasking

Communication

Tools

POS Systems

Microsoft Office

Job description

The Paper Store is seeking a Key Holder to deliver world class service and achieve sales goals in a fast-paced retail environment at our Warwick, RI location. The role reports to Store Team Leader and requires coaching the team while managing daily floor operations.

Responsibilities include driving guest experience, maintaining merchandising standards, and handling opening/closing procedures with a focus on safety and customer satisfaction.