Retail Team Leader: Grow People, Delight Customers

T-Mobile US Inc.; Arlington (VA); On-site; USD 58,000 - 101,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) plan

Employee stock grants

Employee stock purchase plan

Paid time off and holidays

Paid parental & family leave

Tuition assistance

Discounts on mobile service & home net

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate Manager to work with the Store Manager to develop the store team and deliver exceptional customer experiences. You will guide Mobile Experts, uphold T-Mobile standards, and drive performance through coaching and training.

The role emphasizes leadership, product knowledge, and the ability to keep the store aligned with visual and process standards while meeting monthly success metrics. Competitive benefits accompany a strong customer-first culture.

Qualifications

• High School Diploma/GED (Required).
• 1 year customer service and/or sales experience, retail environment preferred.

Responsibilities

• Infuse Mobile Experts with a passion for serving customers and orient them to a standard of Loving Our Customers.
• Ensure customer needs are met and that interactions build customer confidence through a simple, comfortable experience.
• Complete observations of Mobile Experts interactions with customers for training and coaching conversations.
• Effectively manage customer wait time and stay current on products, services and promotions.
• Lead by example, stay up to date on products, services, training and leadership best practices.
• Maintain store environment quality, adhere to national plan-o-gram standards and ensure displays are current.
• Ensure team knowledge of store systems and corporate communications; drive financial results and control expenses.
• Manage discounts and credits.

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Retail Associate Manager to work with the Store Manager to develop the store team and deliver exceptional customer experiences. You will guide Mobile Experts, uphold T-Mobile standards, and drive performance through coaching and training.

The role emphasizes leadership, product knowledge, and the ability to keep the store aligned with visual and process standards while meeting monthly success metrics. Competitive benefits accompany a strong customer-first culture.