Retail Team Leader: Customer Experience & Growth

T-Mobile; Prairie du Chien (WI); Presencial; USD 43.000 - 101.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Employee Stock Grants

Stock Purchase Plan

Paid Time Off

Paid Holidays

Descripción de la vacante

T-Mobile USA, Inc. is seeking a Store Leader to coach and develop a retail team, drive sales, and deliver exceptional customer service. You will guide associates, manage store operations, merchandising, and guest experience while aligning with company goals and policies.

Applicants should have a high school diploma and at least one year in customer service or retail sales; you’ll earn a competitive base pay, incentives, benefits, and growth opportunities within a supportive team.

Formación

• High School Diploma/GED required.
• 1 year customer service and/or sales experience in retail environment preferred.

Responsabilidades

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Conocimientos

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Educación

High School Diploma/GED (Required)

Descripción del empleo

T-Mobile USA, Inc. is seeking a Store Leader to coach and develop a retail team, drive sales, and deliver exceptional customer service. You will guide associates, manage store operations, merchandising, and guest experience while aligning with company goals and policies.

Applicants should have a high school diploma and at least one year in customer service or retail sales; you’ll earn a competitive base pay, incentives, benefits, and growth opportunities within a supportive team.