Retail Team Leader: Customer Experience & Growth

T-Mobile US Inc.; Durham (NC); Presencial; USD 43.000 - 101.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental & Vision

401(k) plan

Stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Descripción de la vacante

T-Mobile US Inc. is hiring a Retail Associate Manager to partner with the Store Manager, lead the store team, and drive Mobile Expert success while delivering exceptional customer experiences.

The role emphasizes leadership, product knowledge, and adherence to store standards to achieve sales and customer satisfaction targets. Competitive compensation and comprehensive benefits apply.

Formación

• Excellent communication skills with customers and team.
• Proven leadership and coaching abilities.
• Experience in retail store operations and standards.

Responsabilidades

• Lead and develop the store team to deliver customer love and sales goals.
• Orient Mobile Experts to deliver a best-in-class customer experience.
• Monitor customer interactions and provide coaching for improvements.
• Manage wait times and stay current on products, services, and promotions.
• Lead by example with training, visuals, and store standards.

Conocimientos

Communication

Leadership

Store Operations

Educación

High School Diploma/GED (Required)

Descripción del empleo

T-Mobile US Inc. is hiring a Retail Associate Manager to partner with the Store Manager, lead the store team, and drive Mobile Expert success while delivering exceptional customer experiences.

The role emphasizes leadership, product knowledge, and adherence to store standards to achieve sales and customer satisfaction targets. Competitive compensation and comprehensive benefits apply.