Retail Team Leader: Customer Experience & Growth

T-Mobile US Inc.; Cleveland (TN); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

T-Mobile US Inc. seeks a Retail Associate Manager to work with the Store Manager to lead the store team and deliver exceptional customer experiences. You will guide Mobile Experts, model leadership best practices, and drive sales performance in a fast-paced retail environment.

The role requires a high school diploma and about 1 year of customer service or sales experience. Competitive base pay, strong benefits, and incentive opportunities accompany this position.

Qualifications

• Communication skills required.
• Leadership responsibilities in store team.
• Proficiency in store operations and procedures.

Responsibilities

• Infuse Mobile Experts with a customer-first mindset and ground them to Loving Our Customers.
• Ensure customer needs are met and that staff build customer confidence through simple, complete solutions.
• Complete observations of customer interactions to aid coaching and development.
• Manage customer wait times and stay up to date on products, services and promotions.
• Lead by example and stay current on products, services, training and leadership best practices.
• Maintain store environment quality and adhere to national plan-o-gram standards; use visual displays effectively.
• Ensure teams understand store systems and communications; drive financial results and manage expenses.

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED

Job description

T-Mobile US Inc. seeks a Retail Associate Manager to work with the Store Manager to lead the store team and deliver exceptional customer experiences. You will guide Mobile Experts, model leadership best practices, and drive sales performance in a fast-paced retail environment.

The role requires a high school diploma and about 1 year of customer service or sales experience. Competitive base pay, strong benefits, and incentive opportunities accompany this position.