Retail Team Lead: Elevate Customer Experience & Growth

T-MOBILE USA, Inc.; Duncan (OK); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending account

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

12 paid holidays

Paid parental leave

Family building benefits

Back-up care

Tuition assistance

College coaching

Disability insurance

Life insurance

Long-term care insurance

Mobile service discounts

Home internet discounts

Pet insurance

Commuter and transit programs

Job summary

T-Mobile USA, Inc. is hiring a Retail Associate Manager to partner with the Store Manager and lead the store team in delivering exceptional customer experiences. You will guide Mobile Experts, train on products and processes, and help achieve monthly success metrics.

The role requires a High School Diploma or GED and about 1 year of customer service or sales experience in retail. A strong emphasis on leadership, communication, and store operations is essential.

Qualifications

• Strong customer service and sales skills are required.
• Proven leadership and team development abilities.
• Familiarity with store operations and processes.

Responsibilities

• Infuse Mobile Experts with customer-focused culture and Loving Our Customers standard.
• Ensure customer needs are met and create a simple, confident store experience by solving problems.
• Observe and coach Mobile Experts on interactions to drive performance and training outcomes.
• Maintain store environment quality and adhere to plan-o-gram standards; manage displays and devices.

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is hiring a Retail Associate Manager to partner with the Store Manager and lead the store team in delivering exceptional customer experiences. You will guide Mobile Experts, train on products and processes, and help achieve monthly success metrics.

The role requires a High School Diploma or GED and about 1 year of customer service or sales experience in retail. A strong emphasis on leadership, communication, and store operations is essential.