Retail Team Leader: Customer Experience & Growth

T-Mobile; Hamburg (Berks County); On-site; USD 43,000 - 76,000; Full time

Benefits offered by this job

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Job summary

T-Mobile USA, Inc. is seeking a Retail Associate Manager to partner with the Store Manager and develop the store team to deliver exceptional customer experiences and achieve Mobile Expert success.

You will lead by example, stay current on products, services, and leadership best practices, and ensure the team meets monthly success metrics through training and coaching. The role emphasizes accountability and strong store operations knowledge.

Qualifications

• High School Diploma/GED (Required)

Responsibilities

• Infuse Mobile Experts with passion for customer service by orienting them to Loving Our Customers.
• Ensure customer needs are met and create a simple, confident customer experience.
• Observe Mobile Experts' interactions and use feedback for development, training and coaching.
• Manage customer wait times and stay current on products, services and promotions.

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Retail Associate Manager to partner with the Store Manager and develop the store team to deliver exceptional customer experiences and achieve Mobile Expert success.

You will lead by example, stay current on products, services, and leadership best practices, and ensure the team meets monthly success metrics through training and coaching. The role emphasizes accountability and strong store operations knowledge.