Retail Team Lead: Customer Experience & Growth

T-Mobile US Inc.; South Cleveland (TN); On-site; USD 58,000 - 101,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

Paid Time Off

Paid Holidays

Job summary

At T-Mobile USA, Inc. the Retail Associate Manager partners with the Store Manager to guide and grow the store team, aiming to win customers' hearts and drive Mobile Expert success.

You will lead by example and ensure the team delivers a seamless, confident, and delightful shopping experience. The role requires staying current on products, services, and promotions, aligning with store goals and financial targets.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience; retail environment preferred.
• Strong communication and leadership abilities essential for store operations.

Responsibilities

• Lead and develop the store team to deliver excellent customer service.
• Orient and ground Mobile Experts in the company manifest and customer-focused standards.
• Monitor customer wait times and stay up to date on products and promotions.

Skills

Communication

Leadership

Store Operations

Education

High School Diploma/GED

Job description

At T-Mobile USA, Inc. the Retail Associate Manager partners with the Store Manager to guide and grow the store team, aiming to win customers' hearts and drive Mobile Expert success.

You will lead by example and ensure the team delivers a seamless, confident, and delightful shopping experience. The role requires staying current on products, services, and promotions, aligning with store goals and financial targets.