Retail Team Leader: Elevate Service & Sales

T-Mobile; DeKalb (IL); On-site; USD 43,000 - 100,000; Full time

Job summary

T-Mobile is seeking a store leadership role to develop and guide the retail team in delivering customer-focused service and sales outcomes. You will coach and train staff to meet customer needs and maintain store standards.

The role emphasizes product knowledge, coaching, and operational management to drive performance and impact the customer experience and financial success of the retail location.

Qualifications

• High School Diploma or GED required.
• 1 year customer service and/or sales experience, retail environment (Preferred).

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED (Required)

Job description

T-Mobile is seeking a store leadership role to develop and guide the retail team in delivering customer-focused service and sales outcomes. You will coach and train staff to meet customer needs and maintain store standards.

The role emphasizes product knowledge, coaching, and operational management to drive performance and impact the customer experience and financial success of the retail location.