Retail Team Leader — Drive Sales & Service

T-Mobile; Kearney (NE); On-site; USD 43,000 - 101,000; Full time

Benefits offered by this job

Total rewards package

Stock grant

401(k)

Employee stock purchase plan

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Parental leave

Job summary

T-Mobile is seeking a Retail Team Leader to guide store staff in delivering customer-focused service and sales results. You will coach, train, and oversee operations to uphold store standards and drive performance.

Responsibilities include achieving sales targets, managing merchandising, and ensuring efficiency. Strong communication and leadership are essential, with a focus on customer experience and team development.

Qualifications

• Experience developing retail teams to meet sales targets and service levels.
• Strong coaching and training skills with product knowledge focus.
• Excellent communication and leadership abilities in a store setting.

Responsibilities

• Lead and develop retail team to meet sales targets and deliver service excellence.
• Coach staff on product knowledge, customer interactions, and store procedures.
• Manage store operations including merchandising and plan-o-gram compliance.
• Monitor store expenses, discounts, and credits to support financial goals.
• Oversee customer wait times and coordinate team actions to meet needs.
• Stay current on products, services, and leadership practices for guidance.

Skills

Leadership

Customer Service

Coaching

Communication

Sales

Product Knowledge

Team Development

Change Management

People Management

Budget Awareness

Job description

T-Mobile is seeking a Retail Team Leader to guide store staff in delivering customer-focused service and sales results. You will coach, train, and oversee operations to uphold store standards and drive performance.

Responsibilities include achieving sales targets, managing merchandising, and ensuring efficiency. Strong communication and leadership are essential, with a focus on customer experience and team development.