Retail Team Lead: Coach, Sell and Elevate Experience

T-MOBILE USA, Inc.; Cadillac (MI); On-site; USD 43,000 - 101,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Store Team Leader to support store leadership in guiding the retail team to deliver customer-focused service and sales outcomes. You will coach and train staff on product knowledge, store procedures, and standards to drive performance.

Success is measured by sales results, customer satisfaction, and efficient operations. The role requires strong leadership, communication, and team coaching capabilities in a fast-paced retail environment.

Qualifications

• High School Diploma or GED is required.
• 1 year customer service or sales experience in retail is preferred.

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Change Management Coaching

Coaching

Coaching Conversations

Communication

Customer Engagement

Customer Service

Engaging People

Escalation Resolution

Leadership

Performance Monitoring

Product Knowledge

Sales

Sales Performance Coaching

Talent Development

Team Coaching

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Store Team Leader to support store leadership in guiding the retail team to deliver customer-focused service and sales outcomes. You will coach and train staff on product knowledge, store procedures, and standards to drive performance.

Success is measured by sales results, customer satisfaction, and efficient operations. The role requires strong leadership, communication, and team coaching capabilities in a fast-paced retail environment.