Retail Team Leader: Coach, Elevate Sales & Service

tmobile; Hannibal (MO); On-site; USD 58,000 - 101,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Employee stock purchase plan

Paid time off

Job summary

T-Mobile is seeking a store leadership role to coach and guide the retail team in delivering exceptional customer service and meeting sales goals. You will focus on coaching, training, and operational management to keep store standards high and product knowledge current.

Successful candidates will drive customer satisfaction, manage merchandising and store procedures, and contribute to financial targets. Regular attendance and compliance with company policies are expected.

Qualifications

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment (Preferred)
• Change Agility (Required)
• Change Management Coaching (Required)
• Coaching (Required)
• Coaching Conversations (Required)
• Communication (Required)
• Customer Engagement (Required)
• Customer Service (Required)
• Engaging People (Required)
• Escalation Resolution (Required)
• Leadership (Required)
• Performance Monitoring (Required)
• Product Knowledge (Required)
• Sales (Required)
• Sales Performance Coaching (Required)
• Talent Development (Required)
• Team Coaching (Required)
• At least 18 years of age
• Legally authorized to work in the United States

Responsibilities

• Lead and develop retail team members to achieve sales targets and deliver customer service excellence
• Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
• Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
• Monitor and control store expenses, discounting, and credits to support financial objectives
• Oversee customer wait times and ensure customer needs are met through effective team coordination
• Stay current on products, services, and leadership practices to serve as an expert resource for the team
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Coaching

Leadership

Sales

Customer service

Product knowledge

Team development

Communication

Change agility

Customer engagement

Escalation handling

Performance monitoring

Sales coaching

Talent development

Team coaching

Education

High School Diploma/GED

Job description

T-Mobile is seeking a store leadership role to coach and guide the retail team in delivering exceptional customer service and meeting sales goals. You will focus on coaching, training, and operational management to keep store standards high and product knowledge current.

Successful candidates will drive customer satisfaction, manage merchandising and store procedures, and contribute to financial targets. Regular attendance and compliance with company policies are expected.